1. INTRODUCTION
Welcome to VieAI – a Vietnamese language learning application designed exclusively for foreigners. By accessing, registering, or using any part of the Service (including apps, websites, AI features, or other learning platforms), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any content, please stop using the Service.
2. SERVICE DESCRIPTION
VieAI provides a comprehensive, personalized linguistic ecosystem, including but not limited to:
- The lessons are interactive according to levels, simulate reality and are associated with the context of daily life.
- Two-way conversations with the AI assistant in text or voice – like having a native friend by your side.
- An automatic pronunciation assessment tool with detailed feedback for each phoneme, highlighting areas for improvement.
- Track progress, build dynamic learning pathways based on each person's performance and learning goals.
- Challenge options every day to stay motivated and form study habits.
We are committed to periodic updates and improvements to provide the most effective, practical and enjoyable language learning experience.
3. CONDITIONS OF USE
- Users must be at least 5 years of age to register for an account and use the Service.
- Children from 5 to under 13 years of age must have the consent and supervision of a parent or legal guardian during use.
- Children under the age of 5 are not permitted to use the Service, even under supervision.
- You undertake not to use the Service to disseminate objectionable content, cheat, disrupt the system, or otherwise negatively affect the learning community.
VieAI reserves the right to refuse or terminate the provision of the Service to those who violate the Terms or behave inappropriately.
4. USER ACCOUNT
- Each user is only allowed to own a single account.
- You are responsible for keeping your login information confidential and not sharing your account with others.
- You are responsible for all activities related to your account.
- VieAI reserves the right to lock, suspend or delete the account if it detects fraud, forgery or violation of the Terms.
- If you lose access, you can contact us for recovery assistance through your registered email.
5. OWNERSHIP AND LICENSE TO USE- All content displayed in the Service includes: lessons, images, audio, source code, interface, logo, trademark and AI data... are all intellectual property of VieAI.
- Users may use this content for personal learning purposes only.
- Copying, republishing, extracting, editing or commercializing any part of the content without the written consent of VieAI is strictly prohibited.
6. SUSPENSION OR TERMINATION OF SERVICE
VieAI has the right to suspend or terminate part or all of the Service for any account in the following cases:
- Violation of Terms and Conditions.
- Is fraudulent, disruptive, or negatively affects the system or other users.
- At the request of the competent authority or in force majeure circumstances.
We will endeavour to give notice before taking any action, except in emergency or legal cases.
7. INDEMNIFICATION
- VieAI provides the Service on an "as-is" basis, with no guarantee that there will be no errors or interruptions.
- We are not liable for direct or indirect damages resulting from the use of or inability to use the Service.
- Feedback from AI is only to support learning and does not replace guidance from professional teachers.
8. DISPUTE RESOLUTION AND APPLICABLE LAW
- This clause shall be governed by the laws of the Socialist Republic of Vietnam.
- All disputes will be prioritized to be resolved by negotiation.
- If no agreement is reached, the dispute will be referred to the competent court in Vietnam.
9. CONTACT SUPPORT
If you have any questions or need assistance, please contact us via:
Email:
support@vieai.app
Website:
www.vieai.app
Working hours: 08:00 – 17:00 (Vietnam time), Monday to Friday (except holidays)
VieAI is committed to providing an active, positive, and sustainable language learning experience – where you not only learn Vietnamese but also live with it every day.